What happens is something goes wrong – delays/mistakes/non-deliveries?
We introduced the new Customer Care department to handle these issues timely. By reporting the case at firstname.lastname@example.org, the entire process will be ‘dissected’ in each step and analyzed in order to identify abnormalities and define possible solutions and corrective measures.
How do I track the progress of my shipment?
We rely on a trusted international courier, which is one of the world’s leading players in the industry. The choice of the courier is however at the customer’s discretion. In any case, all express courier companies provide a tracking number. By inserting it on the courier website, you can monitor the status of the shipment. If you need more information about it, please contact us at email@example.com
How can I safeguard my purchase in case of any inconvenience?
If the customer chooses to use our trusted courier, it is possible to subscribe for a cargo insurance with a small extra expense.
We are acquainted with the market’s rules and we think that if you don’t have to undergo the constraints related to exclusive distribution agreements you can be more competitive, finding each time the best products at the more favorable conditions, in order to always satisfy our customer’s needs in a timely and effective manner.
It means that we send different products – by type, origin and brand – in one shipment. It’s the most effective way to meet the demands while ensuring the customers a lower cost and the ability to handle stores and inventories in a rational way.
Usually, we do not process orders for less than 250 euros (about $280).
No, we want to be active part of the process and always check the quality of the products we sell. Every product passes through our headquarters, where is subjected to strict controls and – once checked – is taken by our trusted courier.
Our market is the entire world! In over 25 years, we built a robust network of contacts at a global level, getting to know the dynamics, the features and the specific needs of different areas. In certain countries, we established dedicated branches (Intech2, Intech Brasil, Intech Mexico, Intech Japan and Intech Korea) in order to ensure targeted resources and to address the needs of end-users. From Asia to South America, Oceania and Europe, even where we’re not physically present, we are able to offer an effective support thanks to our multilingual sales team, made up by 18 different nationalities.
The range of our stakeholders is wide and diversified: small distributors, system integrators and big companies that act like hubs for industrial automation. In eastern Europe, Brazil, Mexico, Japan and South Korea we also deal with end-users that operate in many different manufacturing sectors.
We set ourselves no limits. Statistically, the electronic products we sell more include sensors, transducers, plcs, various interface modules, safety products and drives. Hydraulic products include hydraulic and solenoid valves, hydraulic cylinders, pressure pumps and much more; the best-sellers among pneumatic products are actuators and air motors, while among the other categories we handle the most varied product types – from portable measuring instruments to linear guides, from ups and industrial batteries to power drills and grinders.
Because we know how important is to save money on individual components without having to compromise with quality nor forgo the support and the direct accountability of experts who know the products. Our efforts always go towards this direction – create solid trusting relationships with manufacturers and suppliers in order to get the best purchasing conditions and being able to offer our customers the lowest prices.